FAQ

I couldn’t find my nationality?

If you couldn’t find your nationality in our list, please Contact us and let us know what’s your nationality, we will check and respond within 1 working day.

How much do I have to pay for stamp fee at the airport?

Visa stamping fee at the airport shall be varied subject to your type of visa and stay duration:

  • For 1 month/3 months single entry visa: $25;
  • For 1 month/ 3 months multiple entry visa: $50;
  • For 6 months multiple entry visa: $95
  • For 1 year multiple entry visa: $135
Do I need a visa for Vietnam?

Foreigner will be required a visa to visit Vietnam, however citizen from a number of nationality is allowed to visit for short duration without a visa. For details, please check out our Vietnam Visa Exemption List

I’m going to Vietnam next few months, Should I apply for a visa now?

Yes, you should. Applying visa in advance will help you save time for other tasks and most importantly to avoid any future changes on visa policy, if any.

Do you provide visa extension services?

Yes, we do. However the price is vary on case by case basis, so please email us at support@voavietnam.net for more information.

Do I need to go to embassy after receiving visa approval letter?

No, you don’t have to go to embassy. Please just print it it out, fill out the form and take it with you when departure. You’ll get a real visa stamped to your passport upon arrival to Vietnam airport.

My daughter and I both hold United Kingdom passports, am I correct that UK citizens do not need visas for Vietnam?

Since July 01 2015, UK passport holders travelling to Vietnam for tourism purpose is eligible for staying in Vietnam for a period of 15 days visa free. However, it’s only single entry visa and this option need at least 30 days to be used for the 2nd times.

Do I need to submit scanned photos/passport when I apply for a Vietnam visa online?

No, neither photo nor the passport are required when you apply for Vietnam visa on arrival. Passport and photos shall be required only when you arrive to the Vietnam International Airport.

Our flight will arrive at 2 am, Can we get visa at that time?

Yes, the visa counter at Vietnam international airport is open 24/7, including weekend or national holiday.

We travel to Vietnam by land from Cambodia, Should I apply for visa on arrival?

No, you shouldn’t. The Vietnam Visa on Arrival is only applicable to those who travel by air. If you travel by land, you should go to embassy and apply for visa in advance.

Can I travel to Vietnam without the letter and get the visa when I arrive?

No, you cannot. The Airlines will requires to see your Visa Approval Letter. Additionally, the letter is compulsory for you to get the visa at Vietnam International Airport. Therefore, please take time to apply for Vietnam Tourist Visa On Arrival and get your Approval Letter before flying to Vietnam.

I have changed my flight destination and will arrive at another airport, should I need another visa approval letter?

No, you shouldn’t. You are qualified to get visa at any international airport in Vietnam, including Tan Son Nhat international Airport (SGN), Noi Bai international Airport (HN), Da Nang international Airport (DNG) and Cam Ranh international Airport (CXR).

What should I do if my information is incorrect?

At anytime if you find out any mistakes or typo, please contact us immediately by sending an email to support@voavietnam.net, or using our contact form on the website, or text to our online agents.

Should I worry about scam on online payment?

In order to secure all transactions, we only use Paypal payment system. After order, your web browser will direct you to Paypal website for making payment. So all your transactions, credit/debit cards information, etc. will be secured by Paypal and you don’t have to input any credit/debit cards information on our website. Additionally, you can always claim Paypal for money back. That’s how we protect our customers.

Do I have to provide the exact date of arrival?

No, it’s not necessarily. The date of arrival is use for determination of your stay period only. You can arrive on or after the date of arrival, not before.

How long does it takes to get the approval letter?

Our standard processing time is one (01) business day (excluding Saturday, Sunday and National Holidays). 

In urgent cases, we can help you get the approval letter within 2 hours. Please contact us by our phone number (viber/whasapp enabled) +84 983.098.412

Note: Additional fee will be applied for urgent service.

Do children travelling with parents need a separated tourist visa?
  • If children have their own passports, they shall have to apply for approval letter and then pay for stamping fee upon arrival as adults;
  • If children don’t have their own passports and share passport with their parents, they shall have to apply for approval letter, however they will not need to pay for a visa stamp fee.
What if I encounter any other trouble at the arrival airport?

If any trouble occurs at the airport, please call us, send us mail, or chat with us so we can help you immediately.